Disclaimer

These Terms & Conditions and Privacy Policy govern your use of Eventrixe’s website, digital products, merchandise, travel and event planning services, and concierge offerings. They are legally binding and apply to all clients and users. Please note that individual service contracts or invoices may include additional provisions that supersede or supplement the terms stated herein. By accessing our website, purchasing our products, or engaging our services, you agree to be bound by this document in its entirety.

1. Introduction

Welcome to Eventrixe (“Company,” “we,” “our,” or “us”). By accessing or using our website, purchasing digital itineraries or merchandise, or engaging in our travel, event, or concierge services (collectively, the “Services”), you agree to comply with and be bound by these Terms & Conditions and our Privacy Policy. If you do not agree to these terms, you must immediately discontinue the use of our Services.

2. Services We Provide

Eventrixe is a luxury travel and event planning company providing a range of services designed to deliver high-end, curated experiences. Our offerings include digital itineraries, Eventrixe-branded merchandise such as planners, scrapbooks, t-shirts, hats, and key tags, partial travel planning through our Tier 1 package, elite full-service travel planning for solo travelers, couples, honeymoons, and groups, corporate and brand travel planning tailored for retreats and activations, concierge services for bespoke luxury arrangements, and event planning services covering corporate events, VIP events, weddings, anniversaries, birthdays, and both partial and full-service event planning. Each service may be subject to a separate agreement or invoice that governs the specific terms of that engagement.

3. Payments

Payments for digital itineraries and merchandise must be made directly through our website, which is integrated with Squarespace and third-party payment processors such as Stripe. Payments for travel and event planning services are generally handled by invoice, which may also be issued electronically through our platform. Deposits or retainers may be required to secure bookings. All prices are listed in United States Dollars (USD), and clients are responsible for any currency conversion charges, foreign exchange costs, or transaction fees assessed by their financial institution. Eventrixe reserves the right to suspend or terminate services in the event of unpaid invoices.

4. Refunds, Exchanges, and Cancellations

All sales of digital itineraries are final and non-refundable. Merchandise items are not eligible for returns, but exchanges are permitted within four (4) business days of receipt, provided the items are unused, in original condition, and accompanied by proof of purchase. Clients are responsible for all shipping costs associated with exchanges. Deposits and retainers for travel and event planning services are strictly non-refundable. Should a client wish to cancel or reschedule services, additional fees may apply as outlined in individual client contracts.

5. Intellectual Property

All intellectual property owned or created by Eventrixe, including but not limited to itineraries, templates, designs, logos, written materials, and other proprietary content, is protected by copyright, trademark, and other applicable laws. Clients and website visitors are strictly prohibited from copying, reselling, distributing, or otherwise misusing Eventrixe intellectual property without prior written consent.

6. Confidentiality

Eventrixe is committed to maintaining the confidentiality of all client information shared during the course of planning and service delivery. In certain cases, client contracts may include confidentiality clauses that operate as non-disclosure agreements (NDAs) for added protection. We do not disclose client-specific details unless required by law or expressly authorized by the client.

7. Limitation of Liability

To the fullest extent permitted by law, Eventrixe disclaims liability for any indirect, incidental, special, or consequential damages arising out of or related to the use of our Services. Eventrixe is not responsible for the acts, omissions, or failures of third-party vendors, including but not limited to airlines, hotels, venues, and transportation providers. Clients understand and agree that disputes relating to third-party providers must be addressed directly with the vendor. In no event shall Eventrixe’s total liability exceed the amount paid by the client for the specific service that gave rise to the claim.

8. Privacy Policy

Eventrixe collects and processes personal information for the purpose of providing Services. Information collected may include personal identifiers such as name, email address, phone number, billing and shipping addresses, and travel or event details. Payment information is processed securely through third-party payment providers, and Eventrixe does not store complete credit card details. In addition, Eventrixe may collect website usage data, including cookies, analytics, and IP addresses.

We use this information to process payments, deliver products, provide Services, communicate with clients regarding updates or invoices, and, with consent, send marketing communications. Information may be shared with third-party payment processors, hotels, airlines, vendors, or other partners where necessary to fulfill bookings and service obligations. Eventrixe will also disclose information where required by law, regulation, or court order.

We employ commercially reasonable measures to protect client information, though we cannot guarantee absolute security. Data is retained only as long as necessary to fulfill business, legal, or contractual obligations. Depending on your jurisdiction, you may have rights to access, correct, or request the deletion of your personal information, as well as the right to opt out of marketing communications.

9. Governing Law

These Terms & Conditions and Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles.

10. Dispute Resolution

In the event of a dispute, the parties agree to first attempt to resolve the matter informally. If the dispute cannot be resolved, it shall be submitted to binding arbitration in Dallas, Texas, in accordance with the rules of the American Arbitration Association.

11. Changes to These Terms

Eventrixe reserves the right to amend or update these Terms & Conditions and Privacy Policy at any time. All changes will be effective as of the date posted on our website. Continued use of our Services after changes are posted constitutes acceptance of the updated terms.

12. Contact Information

For any questions or concerns regarding these Terms & Conditions or our Privacy Policy, please contact us at:

Eventrixe LLC
[Dalla, Texas]
[Services@eventrixe.com]
[509-713-9516]